Privacy Policy

Last updated: January 1, 2024

At Knight Flare Forge Hotel, we are committed to protecting your privacy and personal information with the same dedication we show to medieval honor and chivalry.

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Reservation preferences and special requests
• Loyalty program membership details

Automated Information

• Website usage data and cookies
• Device information and IP addresses
• Booking patterns and preferences

• Reservations: Processing bookings for our Standard Knight Suite, Deluxe Castle View, Royal Tower Suite, Executive Noble Room, and Presidential Crown Suite
• Services: Providing access to our Medieval-themed Spa, Indoor Pool, Fitness Center, The Forge Restaurant, Knights Hall Conference Center, and Wine Cellar & Tasting Room
• Communication: Sending booking confirmations, updates, and promotional offers
• Improvement: Enhancing our services and website functionality
• Legal Compliance: Meeting regulatory requirements in Canada

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in hotel operations
• When required by Canadian law or legal process
• To protect the rights and safety of our guests and staff
• With your explicit consent

We protect your information using industry-standard security measures:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing systems
• Limited access to personal information
• Regular security audits and updates
• Compliance with Canadian privacy laws (PIPEDA)

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal requirements)
• File a complaint with privacy authorities

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for booking functionality
• Performance Cookies: Help us improve website performance
• Marketing Cookies: Used for personalized advertising (with your consent)

You can manage cookie preferences through your browser settings.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

While Knight Flare Forge Hotel operates in Canada, some of our service providers may be located in other countries. We ensure appropriate safeguards are in place for any international data transfers.

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications to registered users
• Providing notice during your next visit to our hotel